EXCHANGE & RETURNS

At AKARIZEN, every order is prepared with care and held to the standards of quality our customers expect.

Should you require an exchange, or in the unlikely event that your order arrives damaged, defective, or incorrect, our team is here to assist you with a prompt and seamless resolution.

EXCHANGES

If you require a size exchange, please raise your request within 24 hours of receiving your order.

For the fastest assistance, you may contact our support team directly via WhatsApp or Email.

WhatsApp: +91 9272165635
Email: support@akarizen.com

Our team will review your request and guide you through the exchange process with clear and timely assistance.

RETURNS

To preserve the quality and integrity of our products, returns are accepted exclusively in the following circumstances:

The product arrives damaged
The product has a manufacturing defect
An incorrect product has been delivered

Returns are not accepted for reasons outside these circumstances.

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery so that we can promptly review and address the concern.

OUR 24-HOUR REPORTING POLICY

All exchange and return requests must be raised within 24 hours of delivery.

This allows us to assess concerns while the condition of the product and delivery remain immediately verifiable. It also helps us maintain the quality and fairness of our service while protecting the exchange and return process from misuse.

For requests involving damage, defects, or an incorrect product, our team may request photographs or videos of the item and its packaging to assist with verification.

Requests raised after the 24-hour reporting period may not be eligible for exchange or return.

EXCHANGE & RETURN CONDITIONS

To remain eligible for an exchange or approved return, the product must be returned in the same condition in which it was received.

Items must be unused, unworn, unwashed, unaltered, and returned with their original tags, packaging, and accessories, wherever applicable.

Each eligible product may be exchanged once.

PICKUP & RETURN SHIPPING

Where reverse pickup service is available, we will arrange a pickup through our courier partners for approved requests.

One pickup attempt will be arranged.

Pickup availability may vary depending on your location and courier serviceability. If a scheduled pickup cannot be completed by the courier partner, you may be requested to send the product to the return address provided by our support team.

EXCHANGE & SHIPPING FEES

A nominal logistics or exchange fee may apply depending on your location and the shipping services required.

Any applicable charges will be clearly communicated before your exchange is processed.

Delivery timelines for exchanged products may vary based on location and courier operations.

NEED ASSISTANCE?

For prompt assistance with an exchange or return request, please contact our support team.